Research on After-sales Quality Problem Management of Electrical Connectors under Aerospace Product RD System

摘要

In order to improve the processing efficiency of after-sales quality problem for aerospace electrical connector, the approach of after-sales quality problem management is studied. The requirements of after-sales quality problem management under the information environment are analyzed. The process model of after-sales quality problem management is setup, in which the multi-types of quality problem handling method are considered. The multi-layer software system architecture for after-sales quality problem management is provided. The information management system of after-sales quality problem is developed by using J2EE architecture, and the feasibility and validity of the proposed method are verified by applied the software system in an aerospace electrical connector manufacturer.