USING THE FLOW MODEL TO INCREASE IT STAFF PRODUCTIVITY

摘要

There is an ongoing need for IT professionals to be highly productive. A substantial body-of-knowledge already exists covering both motivation and turnover of IT professionals. Despite this, the quality and delivery of IT products and services remains an IT management problem. This reflection paper identifies the positive psychology field, and specifically the Flow model, as an area of research which might provide support to IT managers who are considering ways to enhance staff productivity and increase product quality. The Flow model identifies 10 factors that are required to enhance IT staff productivity. These factors were compared with existing motivational research. It was concluded that 5 of these factors have already been well researched whilst the others have not. Further research is required to understand how all the 10 factors together could be applied to an IT professional to make maximum use of Flow.