Participatory Design of Scenarios for Future Service Implementation The Case of Smart Campus Project: ICT based Services for Energy Efficiency

摘要

Energy efficiency in public buildings is a fundamental goal for both public and private institutions. Its achievement depends on different factors such as the policy of the institutions but also the behaviour of the buildings users and the selections and availability of integrated technologies and monitoring systems. All these elements require the coordinated activity of many stakeholders with common goals and shared vision of the desired solutions, able to take into account needs and constrains of all the people involved. The paper describes the participatory design process applied in the Italian pilot of Smart Campus EU project to design ICT based services scenarios to reduce energy consumption in university campus buildings. It describes the scenarios' development process and discusses the results obtained and the positive implications of having the stakeholders involved right from the context research phase. This process is more and more used in Service Design projects in order to increase the possibilities of success for the following prototyping and on field implementation of the solutions. The paper is a contribution to the practice of participatory design of complex services.