Cyber Insurance Against Electronic Payment Service Outages: A Document Study of Terms and Conditions from Electronic Payment Service Providers and Insurance Companies

摘要

Society is becoming increasingly dependent on IT services. One example is the dependence of retailers on electronic payment services. This article investigates the terms and conditions offered by three electronic payment service providers, finding that they only guarantee best effort availability. As potential mitigation, five cyber insurance policies are studied from the perspective of coverage of electronic payment service outages. It is concluded that cyber insurance does indeed give some protection, but that coverage differs between insurers and between different policy options offered. Thus, a retailer who wishes to purchase cyber insurance should take care to understand what is on offer and actively select appropriate coverage.