87F. User Profiling for Search Engines' Help Systems

摘要

The Help Systems information provided by search engines can facilitate or hinder its user's information seeking process. This paper reports a study in how users would like to see search engines' Help Systems to be organized and presented. Six aspects of Help Systems, including navigation, design elements, technical help, conceptual help, terminological, and strategic aspects, were used as the framework to develop questionnaire for further study in stereotyping search engine users. Overall users do not expect animations, videos and speech as part of a search engine's Help System, technical help is desirable, and the navigation to find Help page and relevant content is important.