Research on Local Government Balanced Policy Effect on the Citizens' Satisfaction of Public Service in China

摘要

Under the background of the Chinese urban-rural dualistic system is developing, the gap of enjoying basic public services between urban and rural residents is being enlarged. Whether citizens' perception of the disequilibrium affects their satisfaction with public services delivery in a certain extent or not is worth exploring. The paper puts forward hypotheses: perception of disequilibrium has significant effects on citizens' satisfaction with public services; Urban and rural balanced development policies of the provincial level government have less significant effects on the municipal governments. This paper collects the research data of 2010-2011 citizens' satisfaction with basic public services in 38 cities in China, as stated in the Public Service Blue Book. Moreover, the number of local governments' policies concern urban and rural balanced development of 30 cities from the strategic documents, notices, decisions, meetings and government affairs dynamic are stated. Moreover, citizens' satisfaction with public services is chosen as the dependent variable, unbalanced perception as the independent variable and sense of fairness as the intermediate variable to build a model. Furthermore, an analysis of their relationship with Pearson relationship is made and an estimation of simple linear regression equation to verify the above hypotheses is conducted. Finally, a conclusion is attained.