(833) THE TRANSFORMATIONAL TRIAD OF QUALITY ASSURANCE, QUALITY ASSESSMENT AND QUALITY ENHANCEMENT: HIGHER EDUCATION IN FOCUS

摘要

With the researchers’ appointment as English Literature Courses Supervisors of two separate programs, Translation and Linguistics, at the College of Humanities, came a rare opportunity to push boundaries. Throughout the process of quality assurance, our common mission was to collect numerous evidences, evincing that quality assurance is being revered in the delivery of all Literature courses. The researchers yet realized that beyond quality assurance various prospects of quality enhancement were attainable. As opposed to quality assurance, quality enhancement would allow for a reflective practice prompting ongoing improvement in terms of curricula development, teaching strategies, professional development, learning environment, and ultimately assessment approaches. The researchers have embarked on displaying the process, together with results, through a quality assessment plan as a means of providing evidence not merely of success but also of excellence. The paper analyzes the stages of the project that are substantiated by research, benchmarking and key performance indicators (KPIs). The quality assessment plan covered the span of two semesters in which the full cycle of assessment took its course. Moreover, the paper tackles the main challenges encountered on two fronts: Institutional requirements, and the collaboration of literature courses team.