Information Technology Governance Process Capability Level at ABC Company (a State-Owned Enterprise in Indonesia)

摘要

Information technology (IT) at ABC Company plays an important role in supporting the operational functions of all its subsidiaries. Therefore, IT must be well managed to achieve company goals. In this research, the IT governance capability at ABC Company is evaluated using a COBIT 5 framework focusing on the pain points encountered at ABC Company. Evaluation results show that the IT governance capability process at ABC Company has achieved level 2 (managed), indicating that the IT governance processes are largely performed and managed, but most of the process has not yet been established Recommendations for improving the process focus on achieving the short- and long-term targets based on best practices of COBIT 5 activities.