Digitalization in remote banking service

摘要

The subject of scientific research is the economic relations connected with the system of organization and functioning of remote banking services. It was hypothesized that the aggregate use of different methods by the bank to improve information resources for the promotion of remote banking services: Business Intelligence technology, the introduction of the complex Einvoicing electronic document circulation service and the ABS cloud system will allow any bank to reach a new level of digitalization and have certain competitive advantages. Thus, the consideration of remote banking services as a way of servicing a bank's clients using information and telecommunication technologies implies, that the bank interacts with clients without visiting the bank branch, i.e. through remote channels. The relevance and debatable nature of the theoretical and methodological basis of remote banking services with elements of digitalization of operations, constant innovations in the field of information services in the modern banking system predetermined the purpose and tasks, determined the choice of the object of study. Purpose of the study: to prove and calculate the expediency of the transition by the bank to new options of processing and transmitting information. The methodological basis of this research includes the methods of system structural, functional, factor and comparative analysis. The methodological tools of scientific research are graphic, analytical, statistical and economic-mathematical methods of information processing.