Improved Kansei Engineering with Quality Function Deployment Integration: A Comparative Case Study

摘要

Consumer needs for a product has shifted from not only from the functional or usability side but began to emphasize the emotional needs (Kansei). It is proposed that Kansei engineering (KE) and quality function deployment (QFD) methodology be simultaneously used to convert customers' voice both for functional and emotional requirementsin product design. A new integration QFD-KE model was developed to meet the changes in customer requirement. The strength of the new model is compared to the QFD-KE model developed by previous researchers. Medical glove was used as case study for the comparison. It can be concluded that the new QFD-Kansei integration method is more accurate in determining the technical targets of the technical characteristics used both in terms of quantity and quality