Quantifying Mobile User Experience - Status quo, Implementation Challenges, and Research Agenda

摘要

In the last years, mobile applications (apps) have spread out to all parts of everyday life and the app market is growing rapidly. As developers and providers of mobile applications need to stay competitive in this environment, measuring the user experience (UX) of mobile applications is crucial in developing and maintaining mobile apps. In this context, methods for measuring user experience have to be applied to specific characteristics of mobile apps, such as context awareness, instable internet connections, small displays and alternative operating concepts. Against this background, this paper provides an overview of recent methods for measuring the user experience in the context of mobile applications and thus reveals research needs in this topic. We conduct a literature survey on UX related studies in the context of mobile applications of the last five years, taking into account generic methods that have been directly applied to the mobile context, methods that had been adapted, and new, mobile specific approaches. Furthermore, we propose a research agenda for the topic of mobile UX measuring.