The Effects of Internal Corporate Social Responsibility on Employees Performance Through Organizational Commitment in Hospitality Industry

摘要

This study aims to find the implementation of Internal CSR, then exploring the effects of internal corporate social responsibility (CSR) that impact on employee's performance through organizational commitment in hospitality industry. The author used the questionnaires which distributed to the employees at hospitality industry, such as the four and five star hotels in Jakarta. Researcher is use the quantitative methods by collecting the distribution of questionnaires, processing data with Tetrad IV based on comprehensive research design by path analysis. Internal CSR in this research represented by four dimensions, namely training & education (X1), health & safety (X2), workplace diversity (X3), and work-life balance (X4), while the organizational commitment (Y) and performance (Z). The results of this study suggest that managers should focus on the factor that have a significant effect on organizational commitment and find out the impact toward employees performance. Also only one variable (work life balance) which has mediating between organizational commitment and employee's performance, the variable as a moderating variable.