Plan, implement, review and improve: developing a culture of continuous improvement at the University of Sheffield Library

机译：计划，实施，审查和改进：制定谢菲尔德大学图书馆持续改进的文化

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This paper sets out the process by which the University of Sheffield increased the percentage of students who responded either 'agree' or 'definitely agree' to the statement "The library resources and services are good enough for my needs" in the National Student Survey (NSS)1 between 2005 and 2011. In preparation for the NSS, the University of Sheffield Library participated in LibQUAL+ in 2004. In the same year the University commissioned its own student satisfaction survey from The Oxford Research Agency (TORA). The information from each of these surveys helped the University Library to identify potential areas of weakness and develop action plans ahead of the first NSS.

机译：本文阐述了谢菲尔德大学增加了在国民学生调查中对“图书馆资源和服务足够好”的声明的“同意”或“肯定同意”的学生的百分比。 2005年至2011年间NSS）1。为谢菲尔德图书馆大学筹备了NSS，于2004年参加了利比亚+。同年，大学委托了牛津研究机构（Tora）自己的学生满意度调查。这些调查中的每一个的信息都帮助大学图书馆识别潜在的弱点领域，并在第一个NSS之前制定行动计划。

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《Northumbria International Conference on Performance Measurement in Libraries and Information Services》|2011年||共8页
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Heather Thrift; Lynn Sykes;
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8. Improvements to the IAEA'S WASP-III. Proceedings of an Advisory Group Meeting to Review Progress in Improving the WASP-III Computer Model and Methodology for Nuclear Power Planning in Developing Countries Held in Vienna, 4-7 November 1986 [R] . 1987

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Plan, implement, review and improve: developing a culture of continuous improvement at the University of Sheffield Library

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