PROCESS MODELLING - BURDEN OR RELIEF? Living Process Modelling within a Public Organisation

摘要

Process modelling and process reorganisation are key criteria in regards to successful implementation of egovernment. Yet up to recently, e-government had a rather technical dimension. Nowadays, it is being recognised that e-government is multi-faceted and that it requires a holistic approach. However, the questions of 'how can the concept of Business Process Modelling (BPM) be applied successfully' and 'what is the added-value of managing an authority's processes' often cannot be answered immediately and directly due to the complexity of this topic. So, many public authorities shy at thinking in a comprehensive way and, instead, continue to focus on single issues because these are simpler to understand and easier to manage. The aims of this paper are to create awareness about the added-value of integrated business process modelling, to introduce a holistic concept for the analysis, re-organisation and modelling of government's processes and to propose a tailor-made methodology for describing the processes. The authors will go deeply into the topic of process management with specific requirements of public authorities including legal as well as security aspects. Reading through this contribution, the reader should easily recognise the added value of BPM for public administrations and that the management of processes within public administration is a relief and not a burden.