The implementation of health Information Technologies (IT) contributes to improve quality of care and management processes. In spite, evidence shows that the rates of IT adoption are not the expected ones. Since 2004, Public Healthcare System of Buenos Aires city has been implementing a Healthcare Information System with a difficult adoption in clinical setting. In December 2015, the Government made some changes that allowed the implementation of an Electronic Health Record in 20 Primary Care Centers. This paper describes the change management strategies that were designed in order to transform a difficult implementation into a successful one. The combination of timely approach to change management, good governance and specialized human resources were keys to achieve this goal.
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