Study on improving the service level of engineering supervision of China

摘要

The supervision system was introduced into China in 1988, and during the 22 years, the supervision system has developed much well, and has done much contribution to the project construction and infrastructure construction. However, there is still a certain gap between the expected value of the clients and the service contents, phases, criterion that the company offers and the service effects come with. Based on the idea of "focusing on clients", this paper starts with current situation of supervision service and the existed problems about quality of service from the aspects of service contents (the work of controlment, management and coordination), service phases (the overall process and all directions), service criterions (outreach and breadth of service), and service effects. And problems such as the service industry should be self-disciplined, the supervisors should exercise the power independently as a third party, and how to raise the overall quality of the industry standard will also be analyzed from the aspects of supervision system and the business level of supervision service. And at last, based on these studies above and the research and exploration of counterparts, some countermeasures and suggestions can be worked out in order that the company can provide higher quality services to fulfill the clients, so that the whole industry can develop healthily and orderly.