Empirical research on information resources allocation's performance of Chinese government in crisis management

摘要

This paper tries to evaluate information resources allocation's performance of Chinese government in crisis management from aspect of customer satisfaction index. At first, establishes the theoretical model and index based on the Chinese customer satisfaction index measurement model. Then, this paper calculates the satisfaction index by the questionnaire data about 5.12 earthquakes which have been answered by the civil servants, the residents in the town and the peasants of Gansu and Sichuan Province, China. The result of research shows that the overall satisfaction index is 66.3584, the civil servants feel more satisfied than common people and the scores are 71.2970 and 61.9619 respectively.