Standardization and service innovations — A prosperous interplay

摘要

With respect to nowadays economic conditions, standards are widely seen as drivers for innovations. They are influencing innovation as indirect, but crucial framework condition. At the same time, T-KIBS play an increasing economic role. The paper aims at depicting the role of standardization within T-KIBS innovations. Within recent research, scholars already confirmed the positive effects of standardization on product innovations. Thus, we bring into focus how the T-KIBS innovations benefit from standardization in various ways. Within a case study, standardization of T-KIBS is shown after a theoretical discussion. The presented IT-based T-KIBS was developed in order to support customer service organizations with service-related information on-site while integrating the manufacturer of the machinery or plant in the information flow.