Considerations about quality management for urban lighting

摘要

Three studies where carried out in order to propose the use of lighting quality service performance indicators in municipalities of South America:a) Survey of lighting maintenance common practice used in 12 cities under different contract systemsb) Analysis and survey of lighting outages to be used as a service quality parameter from a 3 million inhabitant city and 78.000 street light units of South America.c) Lighting monitoring system, to evaluate illuminance evolution and maintenance operation performance regarding relamping and/or lantern cleaning procedures, technical design and data gathering methodology.The results obtained in these studies will be proposed to be included in maintenance contracts to provide tools for the municipality lighting managers to control lighting quality service.