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Democratizing Process Innovation: A Comparative Study of Public Sector Business Process Management Networks

机译:流程创新民主化:公共部门业务流程管理网络的比较研究

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Open Innovation' is a management perspective that suggests to systematically make use of knowledge that lies outside of an organization's boundaries for innovation initiatives. It has been heavily discussed for product innovation, however, an 'open' perspective on business process innovation - here referred to as 'open process innovation' - has not yet been taken. Examining open process innovation in the public sector, we draw from network management literature and develop an actor- and network-oriented analytical approach. The paper seeks to investigate into what are Business Process Management (BPM) networks, how do they constitute empirically, and are there differences between countries? With the help of a quantitative study in Germany and Japan, we show that the formation of public sector BPM networks is heavily impacted by politico-administrative system variables. The study provides evidence that open process innovation does take place, but different actor sets that play an important role in the respective countries. Based on these findings, implications for theory and practice are discussed, for instance, the network role and skill set requirement of the BPM Manager.
机译:“开放式创新”是一种管理观点,建议系统地利用组织边界之外的知识来实施创新计划。已经针对产品创新进行了大量讨论,但是,尚未采用对业务流程创新的“开放”观点-此处称为“开放流程创新”。在审查公共部门的开放过程创新时,我们借鉴了网络管理文献,并开发了一种面向参与者和面向网络的分析方法。本文旨在研究什么是业务流程管理(BPM)网络,它们在经验上如何构成,并且各国之间是否存在差异?在德国和日本的定量研究的帮助下,我们表明,公共部门BPM网络的形成在很大程度上受到政治行政系统变量的影响。该研究提供了确实进行了开放式流程创新的证据,但是不同的参与者在各自国家中发挥着重要作用。基于这些发现,讨论了对理论和实践的启示,例如BPM Manager的网络角色和技能要求。

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