Groups and organizations, or in general multi-actor decision-making groups, frequently come acrosscomplex problems in which neither the problem definition nor the interrelations of parts that make upthe problem are well defined. In these kinds of situations, members of a decision-making group havedisagreements on what the problem is and/or how it should be solved. The study reported in this paperrepresents a causal loop diagram, which brings together different causes that lead the group membersinto disagreement. In this way features of individual and group decision-making can be integrated in acoherent framework. By analyzing the problem from a feedback point of view, we hope to clarify theself-perpetuating quality of these problems. The main feedback loops in this model were identifiedwith the aim of pointing out key issues to keep in mind for interventions in complex problems. Asmall portion of this model was also quantified to show the possible creation of a sustaineddisagreement situation.
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