Research on IS/IT Investment Evaluation and Benefits and Realization

摘要

It has been shown that IS/IT investments in many organizations are huge and increasing rapidly every year and yet there is still a lack of understanding of the impact of proper IS/IT investment evaluation processes and practices in these organizations. At the same time, the issue of expected and actual benefits realized from IS/IT investments has also generated a significant amount of debate in the IS/IT literature amongst the researchers and practitioners. This paper reviews progress made in research in this area, presents the key findings of a research program in this area and proposes a second research program incorporating surveys and case studies to assess current practice in Taiwanese B2BEC companies. It is anticipated that the results from these two research programs will allow the authors to compare the IS/IT investment evaluation and benefits realization practices between Australian and Taiwanese organizations.