The relationships between standards implementation and organizations performance

摘要

This research analyzes the relationship between standards implementation, which is believed to be able to give contributions in value creation process, and organization performance. Mixed method approach was used to deeply investigate field fact through two ways. The first is the quantitative approach using appropriateness testing of EQA Model and organization performance measurement in three case unit analyses. The second is the qualitative approach to explore top management perception about standards implementation and organizations performance. Based on the findings, the conclusions are threefold. First, all of the case study objects believe that standards implementation can maintain and improve organization performance. Second, standards implementation will improve organizational performance through improvement in employee capability, effectiveness and efficiency in the resource use and production process, employee satisfaction, customer trust, good relationships with the community, and multiplayer effect. Finally, improvement of organization performance will indirectly change the mindset of top management with regard to standards.