SYSTEM FOR INTELLIGENT HOSPITAL RESERVATION BASED ON CHATBOTS

摘要

The present invention relates to an intelligent reservation system based on a chatbot. According to the present invention, in an intelligent hospital reservation system based on a chatbot, a selection unit that receives a selection from a user for simple reservation or reservation inquiry and change through a chatbot-based chat window, a simple reservation from the user When selected, an input unit that receives the user's personal information and receives any one of a desired treatment point, a treatment item, a reservation date and time, and a memo, receives a reservation according to the input information, and transmits the received reservation information to the user and An information providing unit provided to a reservation point, a reminder providing unit that provides a pre-operative reminder to the user based on the reservation information, and provides a post-operative reminder according to the user's selection, and the user's reservation information and the procedure information , and a customer database for storing the payment information and the prescription information. As described above, according to the present invention, since a hospital reservation is made using a chatbot, it is possible to make a reservation for a treatment more efficiently than the conventional method of making a reservation by phone. In addition, by linking EMR and CRM to use existing medical records, it is possible to provide users with the optimal treatment period and the next treatment period.