SaaS Software as a Service type electronic commerce chatbot system for small and medium businesses

摘要

According to an exemplary embodiment of the present disclosure, the e-commerce chatbot device is based on scenario data (eg, existing customer question and answer data) that can be easily provided by a management group (eg, small and medium-sized enterprises) and massive raw data stored in advance. It is possible to provide an e-commerce chatbot device that learns and provides high-accuracy responses to queries.