System for receiving and processing civil complaint on public facility and method of operating the same

摘要

The present invention relates to a system for receiving and processing civil complaints for public facilities and a method for operating the same, wherein the system for receiving and processing civil complaints for public facilities is attached to a public facility used by multiple users, and at least facility information including facility identification information and URL of a civil complaint reception server QR code containing information; a wireless communication terminal for civil servants that scans a QR code attached to a public facility and accesses a civil petition reception server through the URL included in the QR code; When the wireless communication terminal accesses through the URL, the service items that can be reported in advance based on the information contained in the QR code (civil complaint service items) are displayed on the screen of the wireless communication terminal as a civil complaint selection menu. a civil petition reception server that provides a civil petition memo UI that can be written, and receives civil service item information selected by the wireless communication terminal and a civil petition memo written by the civil petitioner; and an integrated control server that receives civil service items and civil petition memos from the civil petition reception server, determines civil complaints about facilities, and handles civil complaints. According to the present invention, when a breakdown or abnormality occurs in public facilities such as subways, the user becomes a civil complaint and can directly receive complaints from the facility management window and improve complaints. It can provide convenient access to complaints.