Maintenance management equipment, maintenance management methods, maintenance management programs and recording media

摘要

To provide a maintenance management device capable of improving maintenance work efficiency.SOLUTION: In a maintenance management device 1 of a maintenance management system 100, a vendor information acquisition unit 11 acquires vendor information containing alarm information of a device and an action taken for the alarm information using identification information for identifying devices. A user information acquisition unit 12 acquires user information containing a device ledger of devices managed by a user. A combined information storage unit 13 stores combined information generated by combining the acquired vendor information with the acquired user information. An alarm information acquisition unit 14 acquires alarm information from the device. A work order processing unit 16 acquires an action taken corresponding to the alarm information from the combined information stored in the combined information storage unit 13 when the alarm information acquisition unit 14 acquires the alarm information from the device, and generates a maintenance work order of the device on the basis of the acquired vendor information and user information.SELECTED DRAWING: Figure 1