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Device, method and program for support call center counselor based on AI
Device, method and program for support call center counselor based on AI
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机译:基于AI的支持呼叫中心辅导员的设备,方法和程序
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摘要
The present invention relates to an artificial intelligence-based call center counselor support device, by receiving counseling contents performed between a counselor and a client and analyzing in real time to detect in real time events such as questions and requests from clients, and assist information to the counselor. There is an effect that can provide.
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