VOICE ROBOTIC QUESTION-ANSWER SYSTEM AND THE METHOD OF ITS AUTOMATIC INTERACTION WITH A USER THROUGH THEIR ELECTRONIC DEVICE

摘要

FIELD: automatic notification. ;SUBSTANCE: group of inventions relates to automatic notification, consultation and collection of survey data and can be used for voice and text interaction with employees and clients of various organizations and enterprises as well as with individuals. The essence of the group of inventions consists in a voice robotic question-answer system which consists of a module for collecting data about a user. The module is designed to receive data about a user from internal data sources. The system also includes a module for interacting with a user through his or her electronic device. The module for interacting with a user is designed to receive data from the module for collecting data about a user, to adjust the scenario of interaction with a user in accordance with the received data and interaction with a user through his or her electronic device. The module for collecting data about a user is configured to receive data about a user from external data sources, and the module for interacting with a user through their electronic device is configured to initiate a script aimed at achieving the target action of the system in relation to a user taking into account the data about a user obtained from external sources.;EFFECT: invention expands the functionality of the module for interacting with a user through their electronic device of the voice robotic question-answer system. ;3 cl, 1 dwg