Configurable electronic performance support system for total quality management processes

摘要

A computer-implemented "Quality Information Products Process- Performance Support System" (QIPP-PSS) assists a user through the process of developing a training course or documentation. The QIPP-PSS typically operates on a computer having a monitor and a memory for storing electronic records related to the organization of projects. Each project is divided into one or more phases, each phase is divided into one or more work activities, and each work activity is divided into one or more job aids. The records for the projects, phases, work activities, and job aids include linkages to maintain these relationships. The job aids may comprise a boilerplate file providing templates for a project, a help file explaining how to use the template, linkages to a reference guide explaining the job aid, examples providing models of completed work activities, and project forms for documenting work in progress using the templates from the boilerplate file. The QIPP-PSS includes a graphical user interface comprised of a "project folder manager" that controls the interactions between the computer-implemented QIPP-PSS and the user, so that users can configure projects by adding, modifying, and deleting the project, phase, work activity, and job aid records.