EXPLANATION INFORMATION PROVIDING SYSTEM, PROGRAM RECORDING MEDIUM FOR EXPLANATION INFORMATION ACQUISITION, AND PROGRAM RECORDING MEDIUM FOR PROVIDING EXPLANATION INFORMATION

摘要

PROBLEM TO BE SOLVED: To speedily provide the latest explanation information (FAQ) corresponding to an error occurring to a network-usable application in such a case. SOLUTION: When an error detection part 11 detects the error, an HTML generation part 12 generates an error HTML including link information (URL) of FAQ corresponding to the error, and a display part 13 displays it; when an FAQ request is made, a transmission part 14 sends the link information (URL) to a WWW server 3 and a browser start part 15 starts a WWW browser 20. The WWW server 3 once receiving the FAQ request performs retrieval from an FAQ database 32 by a retrieval part 33 and sends corresponding FAQ by a transmission part 34. A reception part 21 of the WWW browser 20 receives the sent FAQ and a display part 21 displays it.