A SYSTEM, METHOD AND COMPUTER PROGRAM FOR DETERMINING CAPABILITY LEVELS OF PROCESSES TO EVALUATE OPERATIONAL MATURITY OF AN ORGANIZATION

摘要

A system, method, and article of manufacture are provided for determining capability levels of a process area in an operational maturity investigation. A plurality of process attributes are first defined along with a plurality of generic practices for each of the process attributes. Also defined are a plurality of capability levels in terms of groups of the process attributes. Each of the process attributes are then rated based on achievement of the corresponding generic practices. It is then determined which of the capability levels is achieved by a process area. Such determination is based on the rating of the process attributes of the capability levels. Thereafter, the capability level is outputted for gauging a maturity of an operations organization.