ISSUE MANAGEMENT SYSTEM, ISSUE MANAGEMENT METHOD, PROGRAM STORAGE MEDIUM STORING ISSUE MANAGEMENT PROGRAM, AND ISSUE MANAGEMENT PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide an issue management system and a program storage medium storing the issue management program which make it possible to improve the quality of a support by making management efficient and simplified concerning the issue requested by the user.;SOLUTION: This invention is constituted with an issue name analysis means 30 to judge whether the issue is a new issue NI or an existing issue EI based on the issue name information in an electronic mail EM, a person-in-charge assignment means 50 to select the person-in-charge from a person-in-charge database 51 who responds to the new issue NI if its judgment result is the new issue NI, a progress setting means 70 to determine a progress status information 116 which indicates the progress status of the issue, a data registration means 40 in which a receipt number 111 is assigned to each one of the issues, an issue file IF for one issue is formed through a formation and the like of an issue record IR, a mail data MD concerning an identical issue is additionally inserted, and a database 100 which stores the issue record and the issue file IF.;COPYRIGHT: (C)2002,JPO