Method and system for realizing a rendezvous service in a management operations center implemented in a global ecosystem of interrelated services

摘要

In accordance with an exemplary embodiment of the present invention, a rendezvous service is presented for the NewWave service platform. Events are accessed and bound with other events and associated data based on the type of initial event received. A key function of the rendezvous service is to reduce the number of simultaneously active duplicative works that are created due to events being mis-categorized. This is achieved is several ways. First, where events are accessed and bound into a work item with other associated data based on the type of event, the rendezvous service binds later arriving events to the work item, thus reducing the possibility of an additional work item being created for the newly-arrived event. Second, the rendezvous service compares entire work items based on rules and appropriate logic to determine whether two work items are so related that they may be combined or handled by an existing work item. Third, multiple rendezvous services can be deployed simultaneously using different rules for determining overlap by different parameters, such as having different services consulting different views of topology. Thus, existing work items are compared for perspectives different that the perspective which originally caused the work item to be created.