Improving maintenance/servicing of domestic equipment involves sending message to request service/maintenance staff from equipment connected to network to service provider

摘要

The method involves sending a message (8) to request service and/or maintenance staff from the domestic equipment (2) connected to a network to a service provider (6). The domestic device sends the message directly to a global network (3) or indirectly via a local network. The message includes basic information, preferably the exact model description. Independent claims are also included for the following: an arrangement for improving maintenance and servicing of domestic equipment and a servicing and maintenance system.