System for Evaluating Customer Satisfaction

摘要

The present design provides a system for evaluating the compliance of clients utilizing SMS with the ARS using the service or product.; Satisfaction rating according to the present invention the system questionnaire which surveys the investigator has stored the computer and the peripheral operator system and a survey target customer information including using the customer DB and the customer DB for storing the screen database research to the target customer receives a survey carried out in the survey ARS and the survey ARS to investigate by the customer by SMS systems, in response to the SMS telegram sending SMS telegram sent a questionnaire to voice and evaluation It is configured to include an evaluation / statistics server for storing the statistics calculated.; Customer satisfaction rating of the subject innovation that has the configuration described above system can quickly and accurately analyze the nature of the customer by utilizing SMS and ARS conducted a survey also analyze the findings in real time and calculates the statistical evaluation.