首页>
外国专利>
Technical support system, technical support program, and technical support method
Technical support system, technical support program, and technical support method
展开▼
机译:技术支持系统,技术支持程序和技术支持方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
A technical support system includes a SIP section which provides web pages as an information input and output interface, a KB section which stores various claim reports and solutions answered by engineers with respect to the claim reports, and a CH section which searches the KB section for solutions which match a claim content input to a client web page. Particularly, the CH section is configured to perform an ordinary search of collecting the claim reports based on product information input as the claim content, and an extended search of extracting predetermined items of claim definition information in a standard term from claim details of a natural language form input as the claim content by referring to a synonym table which converts synonym terms having the same technical meaning into the single standard term and then deriving a reduced number of solution candidates based on a combination of the claim definition information items from the claim reports obtained in the ordinary search.
展开▼