Online alternative dispute resolution process

摘要

The present invention features an online system to resolve disputes. The process begins when a client calls to schedule a case. The case manager assigns a case number and sends e-mail to the participants. The parties upload or FAX in their case documents. The mediator and the participants review the case documents before the conference. The mediator and participants log into the videoconferencing program. The mediator introduces parties and provides instructions on how the conference is to be conducted. If there is a technical failure, the case manager will try to resolve the problem or reschedule the conference. The mediator hears the case and uses the online case file system, to guide the participants to an amicable resolution. If there is not settlement, the parties may agree to arbitrate. The parties may agree upon binding or non-binding arbitration. If the case is resolved, the mediator or arbitrator confirms a settlement and the case manager notifies accounting to bill the parties.