SYSTEM AND METHOD FOR REPORTING INFORMATION FROM AUTOMATED DIALOG SYSTEMS

摘要

A method and system for reporting data from a spoken dialog service isdisclosed. Themethod comprises extracting data regarding user dialogs using a dialog loggingmodule inthe spoken dialog service, analyzing the data to identify trends and reportingthe trends.The data may be presented in a visual form for easier consumption. The methodmayalso relate to identifying data within the control or outside the control of aserviceprovider that is used to adjust the spoken dialog service to maximize customerretention.