KNOWLEDGE-BASED DIAGNOSTIC SYSTEM FOR A COMPLEX TECHNICAL SYSTEM, COMPRISING TWO SEPARATE KNOWLEDGE BASES FOR PROCESSING TECHNICAL SYSTEM DATA AND CUSTOMER COMPLAINTS

摘要

The inventive diagnostic system supports the location of defects that occur intermittently by logging said defects in a temporary onboard diagnosis or a temporary remote diagnosis with subsequent evaluation at the garage. The basic advantage of said method is that the customer retains his or her vehicle during the defect location process.