Frequently answer and query method and apparatus of after-sail service system using internet

摘要

The present invention relates to a method and apparatus for a question and answer (FAQ) method of a customer support system that provides a customer support service for a computer product using the Internet. The present invention relates to a question frequently asked by a user in a menu provided on a homepage of a customer support system. Providing an FAQ page in which the answer is written in advance and posted; If a FAQ page is selected, displaying a model name for the computer product the user is using or wants to know; If a model is selected, displaying the user's questions with respect to the corresponding model by dividing the details; If a detailed item is selected, displaying questions set in advance for the selected detailed item in a menu manner; And if the question content is selected, providing an answer corresponding to the question and information on the necessary action.;According to the present invention, by providing timely questions and answers about the products purchased by the user, the number of after-sales service requests by consumers in relation to the increasing market quality problems is reduced, the service quality is improved, and the after-sales service costs are reduced. can do.