COLLABORATIVE PROBLEM DETERMINATION BASED ON GRAPH VISUALIZATION

摘要

Mapping an application configuration, a network configuration, or both, into a problem/symptom space defining a graphical user interface so as to facilitate problem determination and resolution. Information retrieved from a knowledge base is incorporated into a graphical user interface. The knowledge base stores data pertaining to one or more symptoms of a problem, relationships of symptoms, and actions to be taken for solving the problem. The graphical user interface includes a symptom layer, a collecting layer, and a correcting layer. One or more symptoms are displayed in the symptom layer. One or more symptoms are selected from the graphical user interface. Data are gathered, analyzed, and displayed in the collecting layer in response to the selected one or more symptoms. One or more possible causes are determined for the symptoms. One or more recommended actions to be performed are determined based upon the one or more possible causes. The one or more possible causes and one or more recommended actions are displayed in the correcting layer. A determination is formulated as to whether or not the problem is resolved in response to performance of the one or more recommended actions.