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METHOD AND SYSTEM FOR A CUSTOMER TO PLACE AN ORDER WITH A HUMAN ORDER TAKER IN A CUSTOMER-SELECTED LANGUAGE
METHOD AND SYSTEM FOR A CUSTOMER TO PLACE AN ORDER WITH A HUMAN ORDER TAKER IN A CUSTOMER-SELECTED LANGUAGE
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机译:客户在客户选择的语言中将订单与人订单者放置在一起的方法和系统
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摘要
A method and system for a customer to orally place an order with a human order taker permits the customer to select the language in which the order is placed. The system receives a signal reflective of the customer's choice of language and, based on this signal, connects the customer using Voice Over IP (VOIP) technology to a human order taker suitably conversant in the customer-selected language. The human order taker typically is situated in a location other than at the establishment at which the customer is placing the order. Additional information may be sent over the same IP link to provide the human order taker the same, or similar information available to an order taker present at the establishment. This system is intended to reduce errors in orders orally placed by customers, such as in fast food drive through establishments.
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