首页>
外国专利>
METHOD FOR INTEGRATING CLIENT WEB HISTORY AND CALL CENTER HISTORY INTO A SINGLE INTERACTION HISTORY ACCESSIBLE IN REAL TIME
METHOD FOR INTEGRATING CLIENT WEB HISTORY AND CALL CENTER HISTORY INTO A SINGLE INTERACTION HISTORY ACCESSIBLE IN REAL TIME
展开▼
机译:将客户端Web历史记录和呼叫中心历史记录实时集成到单个交互历史记录中的方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.
展开▼