SERVICE PROVIDING BUSINESS SUPPORT SERVER AND METHOD, AND SERVICE PROVIDING BUSINESS SUPPORT SYSTEM

摘要

PPROBLEM TO BE SOLVED: To facilitate error correction by a customer while reducing the load on a system by easily and rapidly acquiring an input state of the customer with the consent of the customer without an operation for specifying the customer by a person in charge of help desk. PSOLUTION: In processes S304-308, the customer calls a help desk to acquire a person-in-charge number of the person in charge of help desk, and inputs the number in a customer PC. In processes S310-316, the help desk support system transmits a support screen to a terminal of the person in charge of help desk. In processes S318-324, the person in charge of help desk reports an error solution in reference to the support screen, whereby the customer corrects error data. PCOPYRIGHT: (C)2009,JPO&INPIT