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System And Method For Tracking A User's Navigation On A Website And Enabling A Customer Service Representative To Replicate The User's State
System And Method For Tracking A User's Navigation On A Website And Enabling A Customer Service Representative To Replicate The User's State
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机译:用于跟踪用户在网站上的导航并使客户服务代表能够复制用户状态的系统和方法
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摘要
A system, method and computer readable medium for tracking and replicating user navigation on a website having multiple user web pages. At least one user web page includes a session code link that displays a session code identifier to the user and causes a session code and a web page identifier to be stored in a database. A customer service representative (CSR) web page is then adapted to display the stored session code identifier and provide a replicate state link that will cause the server to display the user web page identified by the user web page identifier to the CSR. This allows the CSR to see the page being viewed by the user when the user requests assistance in using the website.
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