Method and system for communicating status in a service queue

摘要

A queuing system to notify customers of the status of requested service includes an input terminal operated by a service advisor. The service advisor communicates with each customer, and enters service parameters for customer service. The service advisor's input terminal is coupled by a computer network to a remote server which computes service completion data. The queuing system includes a display monitor coupled to the remote server by the computer network to display queue status in a customer waiting area. Notifications can also be sent via email or text message to a customer's mobile wireless device. Also disclosed is a method for informing customers of queue status that displays a service status on a display monitor in a waiting room, and which optionally transmits service status to a customer's mobile wireless device or networked computer.