首页>
外国专利>
Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
展开▼
机译:用于汇总和分析与客户和联络中心之间的多个交互相关的数据并生成业务流程分析的方法和系统
展开▼
页面导航
摘要
著录项
相似文献
摘要
A method and system for aggregating data associated with a plurality of interactions between at least one customer and at least one agent for generating business process analytics is provided. The method is implemented by a non-transitory computer readable medium having a plurality of code segments and includes selecting a range of the organized plurality of agents and identifying a plurality of interactions associated with an organized plurality of agents within the selected range, receiving voice data associated with each of the identified interactions and analyzing the voice data, agent call activity data, customer call activity data, and customer history data associated with each of the identified interactions, and generating business process analytics for the identified interactions.
展开▼