System and method for facilitating skill gap analysis and remediation based on tag analytics

摘要

This invention includes a workforce management system having a system bus, at least one database in communication with the system bus that includes data representative of workforce employees, and social networking data associated with the employees. A matching functional unit includes a text mining function for mining contextual information from the at least one database to generate context labels for an employee, a clustering function for generating concept labels for an employee, and a matching function that sorts and matches employees by the labels in accordance with a matching criteria. A user interface provides user input to the support operation of the workforce management system.