METHODS AND SYSTEMS FOR CAPTURING, MEASURING, SHARING AND INFLUENCING THE BEHAVIOURAL QUALITIES OF A SERVICE PERFORMANCE

摘要

Systems and methods for iteratively obtaining and sharing a review of a service performance, the performance being carried out by at least one performer. A user interface is provided for playback of the performance to a reviewer. The review is carried out using at least one integrated option in the user interface for carrying out the review of the performance during the playback of the performance. At least one portion of the review is directly related to a time point in the playback. The entire review process has at least one iteration. Each iteration provides the same or a different user interface for playback and review of at least one of the performance and a previous review by the same or another reviewer.